Trading conditions

1. Order confirmation

By accepting these terms and conditions, and by confirming the customer's order, a written and binding agreement is entered into between the customer and When an order is completed on, the customer automatically receives a confirmation of the purchase.

2. Age restriction

If the customer is under 18 years of age, permission must be obtained from a parent or other official.

3. Payment accepts payments with VISA, MasterCard, PayPal, Mobilepay, Klarna, Maestro, American Express, Shop Pay, Apple Pay, and Google Pay. When paying by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is securely sent to using Secure Socket Layer (SSL) through an encrypted connection. This prevents unknown and unauthorized sources from accessing customer information. does not store the customer's credit card information after completing the transaction. If payment is made via PayPal, the customer can safely transfer money to the transaction with SSL (Secure Socket Layer) and an encrypted connection.

If you pay via PayPal, you are not protected by the scheme that gives you the right to object. Read more about the terms and conditions on PayPal's website.

The amount will not be deducted from your card until your order has been shipped.

All prices include Danish VAT. The prices are without shipping costs or other services that may offer. reserves the right to change prices at any time. At, prices are displayed in the following currencies: Danish kroner (DKK), British pounds (GBP), euros (EUR), and US dollars (USD).

4. Local taxes

Please note that local import duties vary by country and region. These fees must be paid by the customer.

5. VAT-free purchases (for customers outside the EU)

When you shop outside the EU, VAT (25% of the total price) is automatically removed at checkout when the country of shipment is selected.

Prices do not include payment or delivery costs.

VAT (25% of the total price) is removed because customers outside the EU risk paying local import duties. These fees are your responsibility, the buyer, and are set by local tax authorities in your country.

Please note that local customs authorities may withhold your package for review, which may cause delays. In this case, is not responsible for any delays or fees imposed by local tax authorities.

Customs and Excise in the UK

Orders to the UK are shipped as DAP. In this case, is not responsible for any delays or fees imposed by local tax authorities.

US Customs and Excise can ship orders to the United States for $ 800 tax and duty-free. shipping due to the increase in de minimis in the United States.

6. Return rights

When you as a consumer place an order with us, you have a withdrawal period of 14 days, during which you have the right to return your order.

Please fill in the return slip attached to your order (or download it here). Our return address is given below and on the return slip. If you have not received a return slip, be sure to include your order number in the package.

This cancellation period expires 14 days after you receive your order. If you have ordered several items in the same purchase and they are delivered separately, the period runs from the day you received the last item.

You can not cancel the purchase by refusing to receive the item unless you have given notice.

Return part of the purchase

If you have purchased more than one item from us, you can return one or more items, even if they were purchased in a single order.

Please note that shipping costs will not be refunded if you return only part of your purchase.

Return of the goods

You have 14 days to return the item to us.

Shipments do not include a return label.

For Danish customers: Orders can be returned free of charge. Please contact our customer service by sending an email with your order number to

For international customers: Return shipping costs are the customer's responsibility.

Please note that you are responsible for the product until it reaches us, so we strongly advise you to send the package with a traceable service so that it can be located.

Certain items cannot be returned by normal post. This applies, for example, to very large orders.

The costs for returning these goods are expected to cost a maximum of DKK 500 or EUR 70 or 700 NOK or USD 70.

We only accept packages sent directly to the address below.

Return address:

Elemental Coloring A / S (United Textile Group A / S)

Neptunvej 6

7430 Ikast



Remember to write Att: RETURNS AND REPAIRS on the outside of the package to ensure a quick transit through any customs offices it may encounter. Omitting this information may result in a long delay in your return - in the worst case, the customs office will return the package to your address.

Please note that you are responsible for the product until it reaches us. We strongly advise you to send the package with a traceable service so that it can be found at any time. Return shipments without a traceable service will not be covered by

The condition of the item when you return it

If the value of the item is reduced and the reason is that you have used it in any way beyond what was necessary to check the item's nature and properties and how it works, then only part of the purchase price can be refunded to you. The amount that can be refunded depends on the sales value of the item, and in some cases, this may mean that only the shipping costs can be refunded.

We recommend that you return the item in its original packaging.

If the original packaging is missing, it may reduce the value of the item.

Refund of the purchase price

If you regret a purchase, you will get your money back. If the value of the item is reduced, we will deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (which, however, do not apply to additional delivery costs if you have chosen a delivery method other than the cheapest standard delivery method we offer), no later than 14 days from the day on which we received your notice that you wish to cancel the agreement.

We return the money with the same means of payment that you used at the time of purchase unless otherwise agreed.

We can withhold payment until we have received the item unless you send proof that you have returned it.

7. Requirements

When you shop with us as a consumer, the Purchase Act applies.

This means that all items purchased on have a 2-year manufacturing warranty. You must file a complaint within a "reasonable time" after you discover a defect. If you complain within two months of discovering a defect, it will always be considered within a reasonable time.

Please start by sending us an email at with as many details as possible about the defect. Remember to include your order number and a few pictures of the defective item.

We will try to solve any problem with a defective item and process your complaint as soon as possible.

If your claim is approved, it means that you may either have the right to have the item repaired or exchanged. In some cases, we refund the money or reduce the original price, depending on the specific situation.

8. Shipping ships orders with GLS for Danish shipments and DHL Express to all international destinations. No exceptions can be made. All packages are insured and have a tracking number so the package can be tracked.

Delivery times for Express service in Europe are 1-2 business days. Express service outside Europe is also provided within 1-2 business days. assumes no responsibility for delays in customs proceedings outside the EU. Delivery times are indicative.

Shipping costs vary from country to country. Please see our shipping page for all prices and delivery times — click here for more info.

In some cases, your order confirmation and a tracking number may be caught by your junk filter, so be sure to check your SPAM directory before contacting us.

Customer service is at the customer's disposal to answer any questions regarding shipping costs at

9. Privacy processes customer information with the utmost respect and integrity. No information will be passed on to third parties. Read more.

We need the following information when you shop with us:

Name, address, telephone number and e-mail address.

We register and pass on the personal information necessary to deliver the item to you.

The personal information is registered with Elemental Coloring A / S (United Textile Group A / S) and stored for five years, after which the information is deleted.

In addition, we collaborate with a number of other companies that store and process data. These companies process the data solely on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries where your data will be given adequate protection.

At, the data responsible company is Elemental Coloring A / S (United Textile Group A / S).

You have the right to know what information about you we process.

If you believe that the information is inaccurate, you have the right to have it corrected. In certain situations, we are obliged to delete your personal information if you ask us to do so. For example, it could be data that is no longer needed for the purpose we used it for. You can also contact us if you believe that your personal data is being processed in a way that is against the law. You can also write to us at:

10. Elemental Coloring A / S (United Textile Group A / S) Protects your data collects and exchanges data about you and your behavior (personal data), and uses cookies to make the website more usable, provide a better user experience as well as statistics and targeted marketing. You can select and deselect which data types you want to be collected and exchanged by clicking on the following link.

By default (required), we collect and exchange data on necessary technical information. This data is used to enable pure technical functionality, which is strictly necessary to use the site and complete transactions.

11. Where you can complain

If you as a consumer want to complain about your purchase, please contact If you are unable to find a solution, you can send a complaint to the Complaints Management Center at:

Center for Complaint Resolution

House of Boards

Toldboden 2

DK-8800 Viborg

If you live in a country outside Denmark, you can complain to the EU Commission's online complaint portal here:

12. Company information is the official online shop for Elemental Coloring A / S (United Textile Group A / S). Elemental Coloring A / S (United Textile Group A / S) is subject to Danish law and registered in Denmark at:

Elemental Coloring A / S (United Textile Group A / S)

Elemental Coloring

Neptunvej 6

7430 Ikast


CVR: 21 19 15 74

Tel .: +45 23 33 33 41



Standard cancellation form

(This form should only be completed and returned when the right of withdrawal has been exercised)

Elemental Coloring A / S (United Textile Group A / S)

Elemental Coloring

Neptunvej 6

7430 Ikast


CVR: 21 19 15 74

Tel .: +45 23 33 33 41


I want to make use of the right of withdrawal in a purchase agreement regarding the following goods / services:

Ordered, date:

Received date:

Consumer name:

Consumer address:

Consumer signature (only if the contents of the form are indicated on paper):